Content Writer / Designer

Who We Are

We are a remote-first startup that is building for startups. Our Purpose is simple: to dramatically increase the overall number of startups and the probability of success for new, diverse generations of founders. And when we say founders, we mean all founders. We do that by building a platform that targets the earliest stages of entrepreneurship by democratizing access to the resources and knowledge that will accelerate growth and remove the most common friction points on a startup’s journey.

Our team is passionate, wickedly smart and constantly looking to do things differently. We are the Success Multiplier for startups. Join us!

Job Summary

The Content Writer / Designer will play a key role in ensuring our customers’, mentors’, and partners’ success by developing original enablement content that educates and inspires. The ideal candidate is customer-focused, insanely curious and creative, exhibits an entrepreneurial spirit, works and plays hard, welcomes feedback, operates independently with a sense of urgency, and harmonizes effortlessly within cross-functional teams.

Responsibilities

  • Curate and create compelling, engaging, clear and accurate digital content that teaches different audiences how to use StartupOS to accomplish their business goals
  • Craft short and long-form assets including product copy, practice guides, help articles/FAQs, nudge communiques, storyboards, blogs, interviews/case studies, explainer recordings, videos and demos
  • Work cross functionally with Product, Engineering, Creative, Customer Success, and Marketing teams to review and tailor content to relevant GTM and customer/partner needs and personas
  • Interview industry professionals and incorporate key take-aways in blog posts, practice guides and team discussion
  • Revise content, learning objectives, and delivery methods based on internal/external feedback, process changes, and product releases
  • Participate in team planning and prioritization activities; surface roadblocks and risks, support the development and adoption of new team processes as our staff and customer base expands
  • Leverage user research/discovery methods, product analytics and customer success tools (Pendo, Intercom) to identify, prioritize and address unmet customer content needs and topics
  • Monitor the performance of product support content by establishing and reporting metrics that communicate content value and impact
  • Stay current on best practices in Learning & Development and Experience Design and share your knowledge with the team

Skills & Qualifications

  • 5+ years of experience as a content creator, copywriter or learning professional creating robust product support or online learning content
  • Strong user research, requirements gathering, planning, writing, editing and proofreading skills
  • Proficient with collaboration, design, and product analytics tools such as Google Docs, MS Office, Slack, Adobe Creative Suite, Camtasia, Figma, Intercom, Pendo or similar
  • A knack for finding the right word and visual and making the complex simple and understandable in text and pictures
  • A positive attitude and a passion for crafting extraordinary customer experiences
  • Prior experience in a high-growth, fast-paced B2C SaaS start-up environment, regional incubator/accelerator, corporate or venture studio is highly desirable
  • Proficiency with graphic design (a good eye), screen capture, video recording and editing software is a plus
  • BSc/BA in Marketing, English, Journalism, or relevant field

What can you expect?

  • A full-time job within a fun and fast-paced company
  • 100% remote work
  • Competitive compensation
  • Collaboration with an engaged team who have shared goals and a commitment to quality of delivery
Content Writer / Designer
Location
Remote
Apply

    Similar Openings

    Marketing Job - Digital Marketing Associate
    Digital Marketing Associate

    Remote

    View Posting →